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Our legal services and operating model

Our approach to client relationships is the same - we bring commercial acumen, strong expertise, and relevant advice to every transaction. Everything we do as a firm is focused on enhancing the delivery of immigration services to our clients. We are committed to continuous innovation that drives efficiency and adds value.

Feedback on our services are valued mechanism in improving our service delivery.

Commitment and responsibilities

We are committed to our client’s needs – through consulting and legal service delivery, helping our clients navigate through the UK’s complex immigration framework. ICS Legal exists to help you and our people thrive in an ever-changing world.

Our mindset shapes the way we advise our client’s, being a responsible firm for everyone. We anticipate changes, risk and issues – giving you a clear insight of what to do next.

Being a responsible business is embedded in our core values – shaping our client strategies, informing how we serve our clients and defining the experience of those who work with us.

Our service modelling

Excellence is central to our work and everything we do. We are guided by a set of values that allows us to be responsible in the work our clients entrust us to do.

ICS Legal delivers comprehensive solutions for individuals and businesses – bringing seamless immigration experience.

We provide the guidance and services you need to seize the opportunities, maximize potential and minimize risk—while working with caring professionals who guide you through every step of the immigration journey.

As a firm, we are flexible & agile in our service modelling and offer the following to our clients:

Our consulting services are delivered in fixed costs or at a retainer model.
Legal products including application checking service. This allows you to instruct us to complete certain part of your immigration and nationality application.
Digital-led service management – to help drive costs in legal services.
Legal service delivery. Both at fixed costs and retainer model.
Litigation, judicial review, representation and submissions. This is to challenge decisions or make further submissions to the UK Government, Competent Agencies or Tribunals/Courts.
Appeals and representation at the First Tier Tribunal and Upper Tribunal including Admin Court.

Consulting services

Our core identity in delivering legal services to our client’s is our consulting services. We offer this either at the early stages of your matter or throughout the legal services delivery work we do.

This work includes but not limited to advising a client to follow a legal strategy to advising on evidence to file or to follow an immigration program that most benefits our clients.

Planning to work with us

Our firm act for a wide variety of client’s, which includes private clients, high-net worth individuals, organisations & businesses, including family offices, asset managers and private equity firms.

We assist with strategic advice & planning, consulting services and end-to-end immigration program management.
In our service offerings to organisations and businesses includes knowledge access – which includes regular alerts, workshops, webinars and client-centred training.

Creating long-term relationship with our client’s, is what ICS Legal strives to do. We also ensure that our client-relationship is fair and ethical.

Scope of the work

You will receive from us a scope of work which would explain on what you are being charged for and– this is further explained in our terms of business. This allow us to be transparent in our client dealing.

With all our fees, we will ensure a clear outline of the client care letter prior to engaging in our services.

In a diverse-client management, we understand that no two matters are the same in its circumstances or dealing – so if you are unsure on the scope of the work - please speak to us or send us an email, so we can avoid any misunderstanding and expectations that we have not agreed upon.

Human capital management

For those managing a workforce including global relocation and migration management – ICS Legal work is defined by strategic alignment with our clients, their businesses and their transactional goals.

We breakdown complex transactions into value-led processes, defining targets where required. This can include but not limited to applying for a sponsor licence, relocation of workforce, skilled worker program management, business set-up and compliance management.

Through our extensive experience in dealing with both domestic and international relocation programs, our proficiency keeps us a step ahead, and always well informed on the next migration changes set by the Home Office, fundamentally benefiting our clients, ensuring updated migration solutions are presented.

Sectors we work in

We offer our client’s a comprehensive guidance through our consulting services and have an adaptable approach – allowing us to be forward thinkers in delivering client services.

Being an inclusive firm, we collaborate and work closely with sector specialists including other businesses, in delivering legal services that matters. Our client service offerings include but not limited to:

Consulting firms, including international relocation service providers.
Real-Estate management.
Financial and investment banking.
Family offices, private equity firms, wealth managers, and asset management.

Explore our network

Our ecosystem partners and suppliers bring deep expertise in client’s matters; this may include from translation to expert reports.

We’ve developed deep partnerships with our partner’s, to ensure they share our core values. Together, we deliver high valued-client services.

Immigration Technology

ICS Legal uses Hybrid Legal CRM – to deliver immigration and nationality services to our clients. This is whether you are an individual or a legal entity – on demand legal services is what we offer.

Our powerful platform helps, delivers and enriches program management, guards against costly errors and improves on compliance.

For HR and business leaders- our employee program management platform allows immigration management, relocation services and also employee interface to provide a streamlined user interface that makes complicated moves as easy and straightforward as possible.

Our immigration technology is built on the vast knowledge of our professionals—their decades of experience in consulting and case-working of both immigration & nationality programs have been used to shape our legal platform.

Related FAQ's

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law (post Brexit).

Our Lawyers provide honest, trusted legal advice and exceptional service to all our clients. In return, we would expect all our clients to treat our professionals with courtesy and respect.

ICS Legal provides our clients with initial advice, to program management and compliance services - bringing in value to what we deliver.

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

We are regulated by the Immigration Advice Authority (IAA) - at the highest level which is Level 3 with JRCM licence.

IAA which is the rebrand of OISC is the UK Government Regulated Body and it is a criminal offence if someone is providing Immigration advice without being regulated by the IAA.

Please visit our regulatory bodes page to find more information of government and other agencies which we listed by. Click here.

Your Lawyer would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team.

You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant.

Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

We have a procedure in place for ensuring client confidentiality.

We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents.

We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors.

Our job would be to prepare your case in the best possible way.

Yes, we do. ICS Legal other than fixed costs, offer our client's priority services in what we do including retainer services.

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

With us, you will know exactly what we would be charging.

The fees are to be paid through cash or bank transfer.

Home Office, third party including other costs not charged by us, will be confirmed when that is possible and are subject to changes.

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.

We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.

It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

No, we do not offer any services to find work or sponsorship.

When you instruct ICS Legal, we will set out the scope of work. This will tell you the work we have agreed to complete and set out the charges.

This means, we will tell you the services that are covered by the fixed costs work which we would set out in our email to you and the Client Care Letter (CCL).

1. Our Terms of Business (TOB) can be found by clicking here.

We are transparent in the ways we work. Please note, as you are buying professional legal advice, its important you understand our terms of working and what is being offered.

ICS Legal operating model is line with how law firms operate - however please note each firm have their own process and policies.

If you are unsure of what the scope of the work is or require more tailored advice & help, please email us at info@icslegal.com. We value our client's feedback.