At ICS Legal, we believe that trust and managing our clients expectations are a very important part of our service delivery. We have principles and rules that govern our behaviours and our qualities as individuals ensure we are here to provide the right solution to your requirements.

For that reason, our “Client Support Team” is here to support you throughout your immigration matter and they work for you to provide the support you require. Our client support team carry out regular checks through phone calls as well as emails in order to help you through the process.  

If you would like to comment on our service delivery or wish to recommend further improvements, please e-mail our team on clientsupport@icslegal.com.

If you wish to complain about our service, please go through our complaints procedure, or email us on complaints@icslegal.com. Please note we do not see a complaint made by our client as a negative factor but a tool to help us improve.