Our system and processes are designed to ensure your case is carefully managed to avoid any problems. As part of our policy, you would be required to authorise us as your legal representative which is done through the form of a customer care letter. The customer care letter outlines the type of service and the overall cost of the application. It explains our complete service we would be providing. The cost of the service is outlined along with the Home Office fees and our fees. Any additional fees may be highlighted.