Where do we store your documents?

Your documents which include your passport are kept in a secure office. The documents are only accessible by your case worker and the office is manned 24/7 including Holidays by security to ensure your documents are safe. We take your documents safety with priority and do not compromise on this.

Picking up Documents after decision made on your application(s)

One we complete your application under the premium fast track services, your documents can be picked up from our office on the following day. It is advisable to pick your documents as we need to ensure we have returned all of your documents, and you must sign a client retrieval document to ensure all documents have been returned. This protects you and us.

What happens when some documents are not returned?

When the Home Office case worker makes a consideration on your application, they retain some of the documents and these are taken away in storage. There are some documents we cannot get back but there are times when the Home Office do misplace the documents they should return back.

Please contact our Client Support Team on 0844 800 3919 or e-mail our team on clientsupport@icslegal.com at the first instance as they would liaise with the Home Office if they can return some of the documents back. The process is lengthy but our team works tirelessly to ensure the documents are returned back to you.

Please note we retain digit copies of your documents and hold these documents during the application consideration.

Sending your documents
 
We do not recommend sending your documents through the post as these can be lost and importantly we need to confirm with you that all your documents have been returned. However, we appreciate that our clients may be unable to attend our office and we can send the documents to you in special delivery. We use Royal Mail special delivery service whereby the documents are insured and secure for your peace of mind.

ICS Legal is there to provide fast, efficient fast track legal services to our clients and the cases are submitted in Home Office in London.