Once you contact us for advice on your immigration matter, and your case is being dealt by a legal advisor, we want to reassure you do not feel that your enquiry is lost through our system and the following will explain what would happen next:

1)     When you attend a scheduled consultation and come to meet one of our legal advisors, you would have discussed your case in detail, and your advisor would provide a best course of action. If we can provide the legal support and you are happy to proceed, we would issue a client care letter outlining the level of support and explain our legal service in more detail. However, we understand and appreciate that clients need to go and discuss this with their friends, family or employer. At all circumstances, we provide a consultation notes via e-mail and this would be directly sent by the legal case worker. Each client receives a “Client Reference Number”. You can stay in contact with your legal case worker until you do not require any further advice or support.

2)     Where we are able to provide the required legal support for your enquiry, your legal advisor will send you a detailed e-mail explaining how we can help and provide the correct support. If you would like to instruct us, we would send you either an electronic client care letter or the letter via e-mail to be scanned, signed and sent back to us.

3)     An e-mail would be sent if the enquiry you have contacted us about is something our team is not equipped to deal with you. We would provide further details of contacting an advisor best suited for your enquiry.